Last Updated: August 2026 • DevHatchery Digital Software Products
We offer a 3-Day Free Trial on our primary software subscriptions (including BPO Helper Suite). Users can test the complete software capabilities risk-free. You can cancel your subscription at any point within the 3-day trial period via your Paddle order receipt with zero charges.
If you encounter an unresolved software bug, system incompatibility, or technical issue that our engineering team cannot resolve within 48 hours, you are entitled to a full 100% refund within 2 days of the payment transaction date.
You may cancel your recurring software license subscription at any time directly through the customer portal link provided in every Paddle email receipt. Upon cancellation, your license remains fully operational until the end of your prepaid billing period.
When a refund is approved and processed, our automated licensing webhook gateway will immediately deactivate the associated license key and release bound hardware devices.
To initiate a cancellation or refund request, please email our support desk at contact@devhatchery.com with your checkout email address and license key. Approved refunds are credited to the original payment method in 3–5 business days.